Shipping & Returns

Shipping & Delivery

Canada Post Expedited - FREE

Orders are delivered by Canada Post, anywhere in Canada, for free.
Delivery time typically is between 3-6 business days. (Some parts of Quebec, Maritime Provinces, remote or isolated communities may take longer for delivery).

Canada Post Xpress Post - $2.00

Quicker shipping by Canada Post Xpress Post, anywhere in Canada, for a rate of $2.00.
For BC residents, XPress Post will NOT reduce delivery times as customers deliveries are shipped from Burnaby BC and typically only take 1-3 business days with Canada post Expedited.
*Specialty lenses, toric/astigmatism products may take 2-3 weeks for processing (in rare cases longer).

Order Confirmation

Once you’ve completed your order, we’ll send you an order confirmation email. If you don’t receive this within an hour or so, or if you notice any issues with your order, contact our Customer Support team as soon as possible.

Shipping Confirmation

Once we’ve shipped your contact lenses, we’ll send you a shipment confirmation email. This will include a tracking number and Order ID, so you can check on your order’s status.

Be sure to add info@tru-lens.com to your email safe list, so that you never miss an alert.

Returns Policy

Our Returns Policy is Simple.

You can return/exchange your unopened contact lens boxes within 30 days of your purchase date.

Please ensure that your contact lens boxes are unopened – which means, the product boxes (not the cardboard box that contains your order) themselves must be unmarked, unopened and undamaged.

When you are ready to start a return/exchange process, please fill out our simple inquiry form and our customer support team will get to it as soon as they can.

What if my order was sent back to your company?

Sometimes, the courier may have attempted to deliver your lenses at a time you were away, or they could not find your address due to an input error at the time of purchase.

We can definitely send your lenses to you again – please fill out our inquiry form, so our customer support team can start a resend process. Please note there will be a resending fee for your order.

Toric/Special order products

Toric/Astigmatism lenses are manufactured specifically for each individual.

Some prescriptions may take 2-3 weeks for processing (in rare cases longer) to be dispatched.

Due to the nature of the products, we do not accept cancellations and returns on special order products.

Please take note of this before placing an order.

Defective products

Please accept our sincerest apologies if you received defective products! We try our very best to ensure all orders are fulfilled properly and keep our product quality high, but sometimes, unfortunate mistakes do happen.

We definitely want to make things right for you– please fill out our inquiry form and we’ll find a solution for you. Please do not dispose of your defective lenses as we will require images of the lenses (with the product box showing the barcode) to be able to verify some details.

Got questions not covered in our FAQs? Email us: info@tru-lens.com.
We’re open Monday-Friday from 9am-5:00pm (PST). *Closed weekends and some holidays.